Sunday, February 26, 2006

From Beringer Wine

Here's a letter from the customer service department concerning the debris
I found in a bottle of wine. They handled my concerns quickly -KUDOS to
Beringer. I guess I will continue buying their wine. And I appreciate the
gift certificate.


Thank you for taking the time to contact us, we are sorry to hear that
you had a recent bottle of our Chenin Blanc that was not to your
satisfaction. From your description, it sounds like the substance you
are referring to are what we call tartrates. Tartrates result from
tartaric acid, which occurs naturally in grapes and other foods. When
stored at cold temperatures for an extended period of time, the
tartrates can crystallize and form in clear flakes, slivers, or rocks.
This is not harmful in any way and should not affect the flavor of the
wine.

Poor storage conditions can contribute to faulty wine ever so quickly.
It is always important to know how to store your wine once it is home
and to pay attention at the stores to how they are storing the wine as
well. Optimal storing conditions are 58 degrees consistently without
the wine being exposed to sunlight, heat, or extreme cold.

I will be happy to send you a gift check so you can purchase a
replacement bottle on us. The gift check will arrive within 2-3 weeks.
Please contact me again should you feel that the above description does
not fit what you found in the bottle and we will have you send it to
our Quality Assurance lab for testing.

You can be assured that we are doing everything in our power to make
sure that you can purchase and consume our products with confidence and
that, as a valued customer, your input is extremely important to us.
We
are grateful for your past support of Beringer and hope that you
continue to support us in the future.

Sincerely,

Ann Herron
Manager, Consumer Relations
Foster's Wine Estates - Americas
(707) 259-4735
ann.herron@am.fostersgroup.com

1 Comments:

Blogger fellahere said...

Good resolution to the story. I still like clear bottles and wine better, for these reasons.

12:00 PM  

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